Terms & Conditions

Membership Terms & Conditions

Last update: June 2020

1. INTRODUCTION
This document outlines the rights and responsibilities relating to the Member’s entitlements during the Membership Period to use of the Centre’s facilities. It also relates to the member’s authority to Taikong Australia Pty Ltd to credit card for any instalments or fees due under the terms and conditions of this Membership Agreement and DDR overleaf. These terms are stated below.

2. DEFINITIONS
In this Agreement unless the contrary intention appears:
2.1 The singular includes the plural and vice versa.
2.2 A reference to a party includes that party’s legal personal representative heirs and assigns.
2.3 “Member“ includes the parent or guardian of the Member if the Member is under 18 years.
2.4 “Card” means the Pixels membership card.
2.5 “Centre” means the Pixels Family Entertainment Venue named on the Debit Request (CCDR) and Contract that this booklet refers to.
2.6 “Pixels” is the trading name for Taikong Australia Pty Ltd, Shop 29 18 Hastings Street, Noosa Heads 4567. All queries and comments about the Pixels Arcade, Barcade services provided under this Membership Agreement should be directed to the Centre. All queries and comments about the debit billing service should be directed to Taikong Australia. The Member acknowledges that Taikong Australia has been engaged by the Centre to collect the fees due under this Membership Agreement if paying by way of Credit Card Debit, and also acknowledges that all rights of the Centre under this Membership Agreement are able to be enforced by Taikong Australia as if it were the Centre without any involvement on the part of the Centre or the consent of the Member.
2.7 “Platinum Membership”: A member can use all participating Pixels venues if they join up as a Platinum Member. When a Platinum member joins their contract is with Taikong Australia P/L. 

3. LEGALLY BINDING AGREEMENT
The Member acknowledges and agrees that:
3.1 The Credit Card Debit Request (CCDR) and Contract is legally binding whether the use of the Centre and its services is determined and paid on a weekly basis.
3.2 The membership must remain current in order to avoid paying the joining fee again.
3.3 They declare that they are physically and medically fit and capable to engage in arcade gaming programs at the Centre, and have and will inform staff of any condition or risk that may have an effect on their ability to participate in any exercise or fitness program prior to commencement,
3.4 They are 18 years of age or older at the time of signing, and not under any other legal disability. If not, a parent or adult guardian will sign also.
3.5 The member acknowledges and agrees to the best of my knowledge, all of the information I have supplied to Pixels Arcade/ Barcade is correct.

4. RECEPTION AND ACCESS
4.1 All members must swipe or present their Card at reception every time they attend the Centre.
4.2 At no stage are you permitted to give your Card to non-members to allow them to access the Centre.
4.3 If a member would like to use the facilities with a non-member they must attend within staffed hours and the non-member must pay the casual pass rate.
4.5 Members must advise any changes of address and phone number and credit card details.
4.6 The facilities are available to the general public and not exclusively for members.
4.7 To use the Centre your account must be valid and up to date, Overdue payments can be made directly at the Centre or by calling Pixels after which the Centre may be used.

5. GENERAL CONDITIONS OF ENTRY
To ensure the Centre is able to provide a high level of service in a safe, healthy and pleasant environment for all, members must comply with the following conditions:
5.1 Entry will be refused or a person requested to leave the Centre if the person:
5.1.1 is abusive or uses offensive language or whose behaviour is threatening, or
5.1.2 is under the influence of drugs or alcohol.
5.2 No smoking is permitted in the Centre or within five meters from the licenced property.
5.3 No chewing gum permitted in the Centre.
5.7 No person under the age of 16 is allowed in the Centre unless accompanied by a guardian or qualified instructor.
5.8 No external food allowed in the centre.

7. CANCELLATION / TERMINATION
Credit Card Debt Membership
7.1 Cooling Off Period
The Credit Card Debit Request (CCDR) and Contract is subject to a 7 day cooling off period:
7.1.1 The cooling off period commences at the close of business on the “Commencement Date”.
7.1.2 The cooling off period ends at close of business on the 7th day after the “Commencement Date”.
7.1.3 New members have the right to cancel their membership within the cooling off period if they are not completely satisfied with the services and programs.
7.1.4 All monies will be refunded on a pro rata basis with the exception of an Administration Fee and the cost of the Birthday party (if the party has been held).
7.1.5 All cooling off cancellations must be in writing to the Manager.
7.2 Permanent Disability
7.2.1 Upon providing written advice of a permanent disability or serious illness, along with a letter from a medical practitioner detailing the disability or illness, the Centre may agree to cancel the membership effective from the day of notice for an Administration Fee of up to 10% of the Membership Fee. If the medical condition is deemed not to be a permanent disability or serious illness and membership is within minimum term the standard cancellation terms and fees apply as outlined in 7.3.
7.2.2 All monies will be refunded with the exception of charges for services already delivered.
7.3 Cancellation procedure
7.3.1 ALL CANCELLATION REQUESTS MUST IN THE FIRST INSTANCE BE DIRECTED IN WRITING TO THE CENTRE.
7.3.2 Cancellations inside the Minimum Term – The Member may terminate their Membership Agreement before the expiry of the minimum term or payment if all the instalments and fees due up to the date of termination (which outstanding fees remain owing to the Centre), by paying the cancellation fee specified on the front of the Credit Card Debit Request (CCDR) and Contract to Taikong Australia. The Credit Card Debit Request DDR and Contract may be cancelled upon payment of either: 1. the costs the Centre has incurred in establishing and operating the Membership which the Centre assesses as $150.00, or 2. the payment of the balance of the Membership Fees, whichever is the lesser. 30 days’ notice is required for cancellation of all memberships including cancellations inside Minimum Term.
7.3.3 Cancellations after completion of the Minimum Term - After the expiry of the minimum term or payments, and after all instalments and fees due have been paid in full, should the box on the front of the Credit Card Debit Request (CCDR) and Contract requesting termination at minimum term be marked then the Credit Card Debit Request (CCDR) and Contract shall automatically terminate. Should the box on the front of the Credit Card Debit Request (CCDR) and Contract requesting termination after the minimum term not be marked, then the Credit Card Debit Request (CCDR) and Contract shall continue indefinitely until such time as the Member makes a request, after the expiry of the minimum term for it to terminate. Any instalments/fees due at the date of termination (including instalments/ fees which fall due during the notice period) will remain a debt owed to and recoverable by Taikong Australia. There will be a period of notice of 30 days unless otherwise specified by the Centre between the date of request and the date of actual termination during which any payments due must still be paid in full. The Member should contact Taikong Australia if they have not received written confirmation of the termination within the 30 day period. The Member shall not consider that the Credit Card Debit Request (CCDR) and Contract has been terminated until such time as this is confirmed in writing to the Member by Taikong Australia (not more than 14 days after the termination date). Termination of the Credit Card Debit Request (CCDR) and Contract will also terminate the Credit Card Debit Request Authority.

Paid in Full Memberships
7.4 If you decide to pay your membership in full, there will be no refunds available if you wish to terminate your membership prior to the end of your agreement.
7.5 If you purchase a paid in full memberships you have the ability to transfer the remaining time on your memberships agreement to another person for a set fee as outlined in condition 8.1.
7.6 Paid in full memberships cannot be transferred between Pixels venues at any time.
7.7 We agree and will refund any paid in full memberships or any other fees that the law requires.
7.8 Upon providing written advice of a permanent disability or serious illness, along with a letter from a medical practitioner detailing the disability or illness, the Centre may agree to cancel the membership effective from the day of notice for an Administration Fee of up to 10% of the Membership Fee...in such a case the balance of the unused portion of the membership less the Administration Fee shall be refunded to the Member.

8. TRANSFER OF MEMBERSHIP BY THE MEMBER
8.1 Transfer of membership will be by agreement of the Manager of the Centre and will incur a Transfer Fee of $55. This fee is payable to the Centre.
8.2 Transfers between Centres will be by agreement of the Manager of the Centre to which the Member wishes to transfer.

9. REPLACEMENT CARD FEE
If a Card is lost, destroyed or damaged and requires replacement a replacement card fee of $5.00 applies for a standard card.

10. ADDITIONAL FEES FOR SPECIAL SERVICES
Some services require an additional fee and these include birthday party upgrades, and all other services not included in your membership package.

11. DAMAGE TO THE CENTRE
Any Member who willfully or through their negligence damages the Centre or its property will pay for the damage. Members are responsible for damages caused by their guests and children.

12. SAFETY, MAINTENANCE & SERVICE DEMAND
The Centre may from time to time as reasonably necessary:
12.1 close off any part of the Centre or isolate any piece of equipment for maintenance or safety reasons;
12.2 change the hours of opening and closing or alter service timetables in accordance with demand; or
12.3 vary Centre rules. Where this occurs the Centre will provide reasonable notice on the Centre notice boards or at reception.

13. DAMAGE & PERSONAL INJURY
Disclaimer
To the extent permitted by law, the Centre and Taikong Australia exclude any liability to the Member in the Membership Agreement, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Member and/or any other person, or for any costs, charges or expenses incurred by the Member, arising from or in connection with the Credit Card Debit Request (CCDR) and Contract and/or the services/products provided by the Centre and/or Taikong Australia, and/or any act or omission of the Centre and/or Taikong Australia.

Warning under the Australian Consumer Law and Fair Trading Act 2012 (Victorian memberships only)
A. If you participate in these activities your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the activities were not supplied with due care and skill or were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in or on this notice.
B. Under the Australian Consumer Law several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you:
*are rendered with due care and skill; and
*are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
*might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.
NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

14. SEVERABILITY
In the event any part of this Credit Card Debit Request (CCDR) and Contract being or becoming void or unenforceable then that part shall be severed from the Credit Card Debit Request (CCDR) and Contract with the intention that the balance of the Credit Card Debit Request (CCDR) and Contract shall remain in full force and effect, unaffected by the severance.

15. SUSPENSION
Suspension may be possible under the terms of the Credit Card Debit Request (CCDR) and Contract. You may suspend for a minimum of 2 weeks at a time so long as the total time suspended within a 12 month period does not exceed 6 weeks. In order to suspend you must contact the Centre Manager in writing with reasonable notice (at least 3 days) prior to the date of suspension. There is a charge of $5.00 per week dependant on the type of membership while the Agreement is suspended. Any time spent on suspension will be added onto the minimum term of the Agreement so that the amount payable shall still be payable regardless of any suspension or suspension charges made.

16. BREACH OF TERMS & CONDITIONS
Any breach of these terms and conditions will result in a warning and any further breach will result in a second warning and your membership may be suspended or terminated. A proven serious breach of the general conditions of entry under Clause 5 may result in immediate termination of your membership without warning. The Member, Taikong Australia and the Centre each hold reciprocal rights of termination for a material breach of any term or condition of this Membership Agreement. The Membership Agreement will be terminated upon receipt of written notice outlining the relevant breach.

17. TRANSFER OF MEMBERSHIP BY THE CENTRE
17.1 The Centre will have the right to assign or novate the Membership Agreement to a third party in the event of the sale of the business.
17.2 The Centre may relocate to another premise within a 5 kilometre radius and the location at which the services are provided may change during the term of this Membership Agreement.
17.3 In the event of clauses 17.1 or 17.2 occurring you agree that the Credit Card Debit Request (CCDR) and Contract will continue with the new third party and/or at the new location.

18. PAYMENTS BY CREDIT CARD DEBIT
If paying by Credit Card Debit the Member agrees to pay the instalment amount at the agreed payment frequency until the Credit Card Debit Request (CCDR) and Contract is terminated in accordance with Clause 7 above. Should there be any arrears in payments the Member authorises Taikong Australia to debit the outstanding balance in order to bring the account up to date.

19. PRIVACY
20. A Customer’s “personal information” (as that term is defined in the Privacy Act 1988 (Cth) will only be used by the Centre or Taikong Australia to provide you with the services contemplated by the Credit Card Debit Request (CCDR) and Contract or in accordance with your selection relating to the Privacy disclaimer on the front page of the Credit Card Debit Request (CCDR) and Contract. Taikong Australia’ Privacy Statement is to be found on its website https://squareup.com/au/en/legal/general/privacy-no-account

. The Centre’s Privacy Statement can be obtained from the Centre.
20.2 Unless you indicate to the contrary, you agree that we may use your personal information for internal marketing purposes. We may use your personal information to develop marketing lists and other programs for internal use only so that we may offer you goods and services by mail, telephone, facsimile, email or SMS. If you do not want to be contacted in this manner please notify your Centre or reply “STOP” to any email or SMS.

21. CREDIT/DEBIT REPORTING AGENCIES
If paying by Credit Card Debit, upon default by the Member in regard to any obligation under the Credit Card Debit Request (CCDR) and Contract and failure to remedy the default after notification by Taikong Australia, the Member authorises Taikong Australia to notify any debt collection/credit reporting agency of the default. Should this occur then at Taikong Australia’ sole discretion it may terminate the Membership Agreement at which time the full outstanding balance for the remainder of the minimum term or payments (including any current arrears) shall be due in full. The Member authorises Taikong Australia to add to the outstanding debt a fee of $50 and an amount equivalent to 25% of the full outstanding balance (being Taikong Australia’ expenses reasonably incurred in collecting the debt) upon initial referral to the debt  collection/credit reporting agency.

22. INCREASE IN FEES
If paying by Credit Card Debit, Taikong Australia may at any time AFTER the end of the minimum term, upon sending written notice to the Member's last known address and giving 14 days notice, increase the instalment amount. If the Member wishes to terminate the Credit Card Debit Request (CCDR) and Contract as a result of the increase in the instalment amount, the Member must notify Taikong Australia in writing within 14 days of the date of the written notice sent by Taikong Australia. The Membership Agreement will be terminated upon receipt of this notice. If the Member does not notify Taikong Australia of its intention to terminate the Credit Card Debit Request (CCDR) and Contract within such specified time period, then the Credit Card Debit Request (CCDR) and Contract will remain in force and the increase in the instalment amount will be deemed to be accepted by the Member.

23. ENTIRE AGREEMENT
The Credit Card Debit Request (CCDR) and Contract, constitute the entire agreement, understanding and arrangement (express and implied) between the Member, the Centre and Taikong Australia relating to the subject matter of the Credit Card Debit Request (CCDR) and Contract and supersedes and cancels any previous agreement, understanding and arrangement relating thereto whether written or oral.